Shipping

Overview

We can ship our products anywhere in the world.  No matter where your location is, we can get products to you.  We offer the most competitive international rates for international postage including non-tracked Air Economy options through to Tracked International Air Courier options.

Please note that shipping rates include postage, handing and packaging costs.

New Zealand (Zone A)

We utilise NZ Post's ParcelPost Tracked service for shipments within New Zealand.  North Island shipments usually arrive within 1-2 working days and South Island within 2-3 working days.  Customers also have the option of selecting our Overnight service utilising Courier Post if the order is placed prior to 3pm Monday to Thursday. 

As of 1st February 2018, NZ Post introduced mandatory Rural Post surcharges for standard tracked post parcels, so if you live in a Rural Delivery zone you will need to select the appropriate RURAL DELIVERY (RD) freight option at checkout.  These are the standard rates with the additional surcharge.

Please note that we do not offer a pick-up service in NZ.  We also do not deliver on weekends or public holidays.  Rural deliveries are the exception and will depend on your location, your local rural service and/or rural delivery schedule.  We are also able to post to PO Box numbers.

We try to make shipping costs simple and streamlined.  We have developed freight rates around the sizes and weights of our products.  After you have entered your delivery address in New Zealand, you will be given standard post and courier options at Checkout.

*OVERNIGHT COURIER orders must be received before midday on Monday to Thursday.  Courier orders received Friday will be delivered Monday morning.

Australia (Zone B)

We offer international shipment to Australia with NZ Post International Air Post & Air Courier.  The Air Post service takes between 3-10 working days depending on location but no Tracking is available.  The Air Courier service takes between 3-5 working days & parcels are Tracked.  Our rates include shipment to PO Box numbers and there is no additional charge for Rural delivery.  We do not deliver on weekends or public holidays.

Please note that the buyer is responsible for any Australian customs duties, GST and/or clearance costs that may be incurred at the border.

Asia (Zone C)

We offer international shipment to most Asian & Middle Eastern countries with NZ Post International Air Post.  The Air Post service takes between 7-12 working days depending on location, but please note that no tracking is available (apart from selected rates). Goods are insured, customs declared and photographed before sending.  

Please note that the buyer is responsible for any importation costs, customs duties, taxes and/or clearance costs that may be incurred at the destination border. 

UK, Ireland, Europe & North America (Zone D)

We offer international shipment to most European countries, the United Kingdom (UK) and North America with NZ Post International Air Post.  The International Air Post (untracked) service takes between 7-10 working days depending on location, but it does not offer tracking.  Goods are customs declared and photographed before sending.  International Air Courier (tracked) is the recommended freight option as it is tracked and generally takes 4-7 working days. 

Please note that the buyer is responsible for any importation costs, customs duties, taxes and/or clearance costs that may be incurred at the destination border. 

Rest of World (Zone E)

We offer international shipment to most other countries with NZ Post International Air Post.  The Air Post service takes between 7-12 working days depending on location, but please note that no tracking is available on some services, and with some countries such as Middle East only AIR EXPRESS is available.  Goods are insured, customs declared and photographed before sending.  

Please note that the buyer is responsible for any importation costs, customs duties, taxes and/or clearance costs that may be incurred at the destination border.

South Africa (Zone F)

We offer international shipment to South Africa using DHL Air Express Courier option only.  This is because of the unreliability of standard post to South Africa.  The DHL service typically takes 4-6 days to arrive.  Rates will be between NZ$110-185.00 depending on the weight of the parcel - average rate is NZ$155.00 for most standard packages. 

Customised Items

Items that are customised will take longer to ship due to the added time of personalised manufacture.  Customised items made in New Zealand have a lead-time of around 5 working days from order.  Customised items made in USA have a lead-time of around 10 working days from order, but again we are not in control of time taken through NZ Customs which may delay the arrival of your item.

Urgent Shipping

If you need your products immediately (e.g. next day delivery) then we can organise urgent Courier freight at a nominated cost, so contact us immediately after your purchase (& payment of your standard shipping rate) and we can find a Courier rate for you whether you are in New Zealand or Australia.  We will then advise the Courier rate and you can pay the difference between the Standard and Courier rate, and we will get the goods out to you ASAP!